Privacy Policy

At Ladder.inc, we are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard the personal information of our Young Professionals and Clients.

1. Information We Collect

To provide our services, we collect various types of information, including:

• Identity Information: Full name, date of birth.

• Contact Information: Email address, phone number, and residential address.

• Professional Information: CV/Resume.

• Financial & Business Information: Your Australian Business Number (ABN).

• Usage Data: Information on how you interact with our platform, including project completion rates and feedback from clients.

2. How We Use Your Information

We use the collected data for the following purposes:

• Matching: Connecting Talent with appropriate Upskilling Projects, Paid Projects, or Internships.

• Verification: Confirming your eligibility to work and the validity of your ABN.

• Payments: Facilitating the transfer of funds from Clients to Talent.

• Improvement: Analysing platform usage to improve our educational content and user experience.

• Compliance: Meeting our legal, reporting, and tax obligations.

3. Disclosure of Your Information

We do not sell your personal information. However, we may share your data with:

• Clients: To showcase your profile for potential projects or placements.

• Service Providers: Third-party vendors who assist with hosting, payment processing (e.g., Stripe), or identity verification.

• Legal Authorities: If required by law, or to protect the rights and safety of Ladder.inc and its users.

4. Data Security

We implement industry-standard security measures to protect your data:

• Encryption: Sensitive data (like ABNs and bank details) is encrypted at rest and in transit.

• Access Control: Access to personal information is restricted to authorised Ladder.inc employees who require it to perform their jobs.

• Storage: Data is stored on secure servers, which may be located in Australia or overseas. By using the platform, you consent to this transfer.

5. Third-Party Corporate Data

As a talent marketplace, you may be granted access to Client data. Our Privacy Policy extends to your handling of that data. You are strictly prohibited from:

• Using Client data for any purpose other than the specific project assigned.

• Storing Client data on personal devices or unencrypted cloud services.

• Sharing Client trade secrets or personal employee information with third parties.

6. Your Rights (Access and Correction)

You have the right to:

• Request access to the personal information we hold about you.

• Request that we correct any inaccuracies in your data.

• Request the deletion of your account (subject to our legal requirements to retain financial records for tax purposes).

7. Cookies and Tracking

Ladder.inc uses cookies to enhance your login experience and track platform performance. You can manage your cookie preferences through your browser settings, though some features of the platform may not function correctly without them.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes via the email address associated with your account or through a prominent notice on our platform.